Experience the
McGrath Difference

What We Do & Why Choose Us - Your Guide to Property Management with McGrath Riverina

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Managing a property isn’t just about collecting rent.

It’s about protecting your investment, keeping tenants happy, navigating legal compliance, and ensuring you have peace of mind.

At McGrath Riverina, we believe education is just as important as management. Helping landlords understand the process is like handing them a map before a road trip — it makes the journey smoother, reduces risks, and builds trust.

Why Choose McGrath Riverina?

With McGrath Riverina, you’re not just hiring a property manager — you’re gaining a partner committed to protecting your asset, maximising your returns, and making the experience stress-free.

Your investment deserves experience, reliability, and care.

  • Trusted experience – Mature property managers with wisdom and real-life knowledge.
  • Maximised returns – Strategic rent reviews and tenant selection.
  • Proactive communication – Keeping you informed, reducing disputes.
  • Asset protection – Preventive inspections and smart maintenance.
  • Personal service – A family-based agency with strong Riverina roots.

Helped me get a house when I experienced family and domestic violence and was homeless with my 2 young children for 7 months, the professionalism and respect I was treated with I will always be grateful and highly recommend McGrath to anyone

Lyaisha

The systems in place help with faster responses on maintenance issues. As a tenant I’ve always had a good amicable relationship with the staff at McGrath so that’s also a big part of the positive review.

Daniel

Overall every time I have had contact with anyone it the team is being a great help n Communication has common sense and honest

Baylee

Don't have to worry about day to day issues at my rentals, or chasing back rent.

Bruce

Any isssue is always addressed quickly. Staff are always polite and nothing is ever a problem

Michelle

Best group I deal with xx

Marcelle

Phone call to advise tenant has given notice and offered a re two appraisal and to start looking for new tenant

Kathy

Juat prompt responses to any concerns questions. Very nice people to and very professional

Paula

I am very satisfied with the care and help I received from finding a tenant to maintaining and repairing the house to make it more beautiful and safe.

Mary

They are quite prompt in dealing with literally any issues we have encountered so far.

Sanat

Goes above and beyond for clients

Shontayne

Commitment to help and communicate effectively.

Nyasha

Always very helpful, very knowledgeable and friendly

Sheree

Always efficient and on time

Dean

Every detail is covered, professional, easy to deal with, never have to wait for a response. Great maintenance technology with the QR code.

Keira

Very efficient and quick to act.

Janet

Answering queries efficiently
being a tenant really easy.

Thomas

Very honest and professional

Nicolo

Nikki and the gang always ensure to communicate and look after the tenants.

Vijay

The Property Management Lifecycle

Think of property management as a cycle — each stage builds on the last, and it all repeats as new leases and tenants come into play. Getting each part right is crucial.

1. Onboarding Your Property

A strong start prevents confusion later. Everyone knows their role, expectations are aligned, and the tenancy begins on the right foot.

  • Documenting the property condition with detailed photos and records.
  • Clarifying responsibilities (maintenance, utilities, lawns, etc.).
  • Reviewing insurance requirements and compliance needs.
  • Introducing our systems (Property Me, Reapit Lettings, Tapi) so you can see how transparent and connected everything is.

2. Marketing & Leasing

Getting the right tenant is as important as getting any tenant. The right tenant means fewer arrears, less turnover, and a stronger landlord–tenant relationship. We focus on:

  • Professional marketing – listings that stand out, with quality photos, signage, and targeted exposure.
  • Comprehensive tenant screening – checking references, employment, and rental history through Reapit Lettings.
  • Open homes and enquiries – every potential tenant is logged and followed up automatically, so no opportunity is missed.

3. Tenant Move-In

Moving in is more than just handing over keys. Clarity at the start leads to smoother tenancies and fewer disputes.

  • Preparing detailed entry condition reports.
  • Explaining tenancy terms clearly to avoid misunderstandings.
  • Providing compliance documentation (e.g. smoke alarm certificates, pool compliance if relevant).
  • Setting expectations for communication, rent payments, and maintenance.

The Property Management Lifecycle cont...

4. Ongoing Management

This is where our role really shines. This is where we protect your property, maintain its value, and build long-term tenant satisfaction.

  • Rent Collection & Arrears Control – clear processes, firm but fair follow-ups, and immediate action where needed.
  • Routine Inspections – every 3–6 months, with detailed reports and photos.
  • Maintenance Management – tenant concierge reporting via Tapi, clear triage reports, two-click approvals for landlords, and preventive schedules for recurring services.
  • Communication – regular updates so landlords never feel “in the dark.”

5. Lease Renewal or Turnover

When a lease ends, we either extend a good tenancy or prepare for the next one. Efficient turnover reduces vacancy and maximises returns.

  • Documenting the property condition with detailed photos and records.
  • Clarifying responsibilities (maintenance, utilities, lawns, etc.).
  • Reviewing insurance requirements and compliance needs.
  • Introducing our systems (Property Me, Reapit Lettings, Tapi) so you can see how transparent and connected everything is.

Your Mcgrath
Riverina Team

With McGrath Riverina, you’re not just hiring a property manager — you’re gaining a partner committed to protecting your asset, maximising your returns, and making the experience stress-free. Your investment deserves experience, reliability, and care.
With offices across the Riverina, we have the skills and expertise to help you maximise your investment.

Sandra Mathieson
Senior Property Manager
0427 591 712
Office 02 6959 4450
Ann Vearing
Property Management Administration & Reception
02 6959 4450
Office 02 6959 4450
Alison Andersen
Property Manager
02 6959 4450
Office 02 6959 4450
Nikki Gersbach
Property Manager
0428 780 485
Office 02 6978 1008
Belinda Piffero
Trainee Property Manager
0493 465 958
Office 02 6921 1166
Kayla Grant
Property Manager
02 6959 4450
Office 02 6959 4450
Chris Thompson
Strata Manager
0428 060 063
Office 02 6953 3946
Emily Mcpherson
Executive Operations Coordinator
02 6921 1166
Office 02 6921 1166
Andrew Kell
Financial Controller
02 6978 1008
Office 02 6978 1008
Bev Pellow
Principal
0409 520 043
Office 02 6978 1008

Our management

Property manager

When you join our McGrath Family, you are assigned a dedicated property manager.

Our mature team has life experience and judgement to spot problems early and solve them before they
cost you money. You get the backing of McGrath’s premium systems and brand with the care of a family-owned Riverina
agency. With us, you gain a partner, not just a manager.

Routine inspections

Routine inspections are conducted regularly throughout the year. We have a dedicated and experienced Routine Inspection Officer to ensure they are never missed and completed to the highest standard.

Owner portal 24/7 access

We utilise a property management software program which features a real time, 24/7 access, owner portal for you to view.

Maintenance management

We utilise a maintenance manager program called, Tapi – this allows our landlords, tenants, and trades to access maintenance orders and track progress in real time.

Rent collection & disbursements

Once tenants pay rent, these funds are released to the landlord on a weekly or monthly basis, depending on your preference. Weekly landlord payments are scheduled on Wednesdays.

Rent arrears

Zero tolerance policy – emails, phone or visit. Centrepay and direct debit encourage fast payments. Payment plans are offered in discussion with the Landlord.

Rental statements

Included in your management fee and sent via email when funds are released (can be sent by post if requested for no additional cost). Also available 24/7 via the landlord portal.

Rent reviews

A completed Current Market Analysis Report will be provided to you with every lease renewal instruction request to ensure you are meeting the market for your investment.

Mortgage reviews

We have access to some of the best mortgage brokers. With this we can offer you obligation-free mortgage reviews to ensure your investment is working for you.

Routine Inspections & Maintenance – The Value of Experience
  • Routine inspections aren’t just box-ticking exercises. They’re about protecting your investment.
  • Our seasoned property managers bring life experience and practical knowledge that younger or less experienced staff may not have.
  • Experience saves landlords money, stress, and protects the long-term value of the property.
Maintenance with Tapi – Modern, Transparent, Efficient

We’ve partnered with Tapi, the leading maintenance platform, to provide:

  • Preventive scheduling – gutter cleaning, smoke alarms, pool checks.
  • Asset management – track repairs vs replacement, warranty, depreciation, and spend history.
  • Tenant concierge reporting – tenants upload photos and videos, reducing unnecessary callouts.
  • Faster approvals – clear issue summaries and simple 2-click approvals for landlords.
Routine Inspections & Maintenance – The Value of Experience

Compliance is like a seatbelt — sometimes it feels like a hassle, but it’s there to protect you.
We handle the evolving legislation and ensure every box is ticked:

  • Smoke alarms, pool compliance, and water charging.
  • Proper notices for rent increases, breaches, and terminations.
  • Bond lodgement, management, and refunds in line with NSW Fair Trading.
  • Tribunal (NCAT) representation if required.
Flexible Funding – Property Tab

Sometimes urgent repairs don’t come at the best financial time. That’s where Property Tab helps:

  • Spread costs over time with simple monthly repayments.
  • No hidden fees, clear terms.
  • Repairs get done immediately, protecting your property without upfront strain.

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